Last updated: 26^th November 2025

These Terms & Conditions govern your use of the website beesafefood.co.uk and, where applicable, the provision of food safety consultancy, training, audits and related services by BeeSafe – Food Safety & Training.

By using this website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website or proceed with any booking.

1. About us

BeeSafe – Food Safety & Training (“BeeSafe”, “we”, “us”, “our”) is a food safety consultancy based in Hull, supporting hospitality and catering businesses across Yorkshire.

Correspondence address
BeeSafe – Food Safety & Training
33 Whitefriargate
Hull
HU1 2EX

Telephone: 01482 688000
Email: team@beesafefood.co.uk

2. Application of these terms

These Terms & Conditions apply to:

• Your use of our website beesafefood.co.uk; and
• All proposals, bookings, contracts and services provided by BeeSafe, unless we agree otherwise in writing.

If we agree a written proposal, letter of engagement or service agreement with you, that document will take precedence where there is any conflict with these standard terms.

These terms are primarily intended for business customers (such as restaurants, cafés, pubs, hotels, schools and care homes). If you are a consumer (an individual acting wholly or mainly outside your business), your statutory rights are not affected.

3. Website use

3.1 Access to the site

We do not guarantee that our website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict access to all or any part of the site for business or operational reasons without notice.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and comply with them.

3.2 Acceptable use

You must not:

• Misuse the website by knowingly introducing viruses or other malicious material
• Attempt to gain unauthorised access to the site, the server on which it is stored or any server, computer or database connected to the site
• Use the site in any way that is unlawful, fraudulent or harmful
• Scrape, copy or reproduce substantial parts of the site without our prior consent.

We may disable any user’s access where we reasonably believe these terms have been breached.

3.3 Reliance on website content

The content on our website is provided for general information only. Whilst we take care to keep information accurate and up to date, it does not constitute legal, regulatory or professional advice and should not be relied upon as such. You should take specific advice before acting or refraining from action based on information from this site.

4. Enquiries, proposals and bookings

4.1 Initial enquiries

You can contact us via our website forms, email or telephone to request information or an initial consultation. An enquiry or consultation does not create a contract.

4.2 Proposals and scope of work

Where appropriate, we will provide a written outline of the services we propose (for example, training, audits, HACCP documentation or ongoing consultancy) and the applicable fee structure.

You are responsible for checking that the description of services meets your needs. Any changes to the scope may affect fees and timescales.

4.3 Forming a contract

A binding contract for services is formed when:

• You accept our written proposal or quote (by email or other written confirmation), or you submit a booking request;
• We confirm the booking or engagement in writing; and
• Where required under these terms, full payment has been received at the time of booking.

We reserve the right to decline any booking or engagement at our discretion.

5. Fees, invoicing and payment

5.1 Fees

Our fees may be based on:

• A fixed fee for a defined piece of work
• A daily or half-day rate; and/or
• Per-delegate pricing for training courses.

Fees are exclusive of VAT unless stated otherwise. Any travel or subsistence expenses, if chargeable, will be clearly explained in advance.

5.2 Invoices and payment terms

Unless otherwise agreed in writing:

• Payment in full is due at the time of booking.
• Your booking is not confirmed until cleared payment has been received by us.
• We will issue an invoice and/or receipt for your records once payment has been made.

In some cases (for example, longer-term or ongoing consultancy), we may agree a separate invoicing schedule and payment terms. Where this applies, it will be clearly set out in the relevant proposal or engagement letter.

Payment details will be set out on the invoice or booking confirmation. Time of payment is of the essence.

5.3 Late payment (where alternative terms are agreed)

Where we have expressly agreed alternative payment terms (for example, payment within a specified number of days after invoice) and you fail to pay any invoice by the due date, we may:

• Suspend further services and/or future bookings; and
• Charge interest on overdue sums at the statutory rate applicable to business Debts in the UK, accruing daily until payment is made in full.

You are responsible for all reasonable costs incurred in recovering overdue amounts.

6. Cancellations, rescheduling and no-shows

6.1 Cancellation or rescheduling by you

If you need to cancel or reschedule a confirmed booking, you must notify us in writing.

Our standard policy is:

• More than [14] days before the agreed date:
  Full refund of fees paid, or (if you prefer) transfer of the booking to a new date, subject to availability.
• [7–14] days before the agreed date:
  Up to 50% of the fee may be retained by us to cover costs and lost capacity. The remaining balance (if any) will be refunded or held as credit, at our discretion.
• Fewer than [7] days before the agreed date, or failure to attend:
  Up to 100% of the fee may be retained, and no refund may be due.

Any more favourable terms set out in a specific proposal will take precedence.

6.2 Cancellation or rescheduling by us

We aim to avoid cancelling or rescheduling confirmed dates. However, in rare cases (for example, illness, emergencies or circumstances beyond our reasonable control) we may need to change the date or trainer/consultant.

If we cancel or reschedule, we will:

• offer an alternative date; or
• provide a refund of any fees you have paid in respect of the cancelled service, if no suitable alternative can be agreed.

We will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling (for example, lost profits, travel costs or staff time).

7. Online training and digital content

Where training or consultancy is delivered online (for example via video conferencing platforms):

• You are responsible for ensuring you and your staff have suitable devices, internet connections and access permissions
• You must not record, reproduce or share the sessions without our prior written consent
• We are not responsible for technical issues outside our control, such as internet outages or third-party platform failures.

If a session is materially disrupted due to technical faults on our side, we will rearrange or re-deliver the affected part of the session at no additional cost.

8. Your responsibilities

To enable us to provide our services effectively, you agree to:

• Provide accurate and complete information about your business, premises, processes and staff
• Ensure that appropriate management and staff are available at agreed times for audits, inspections or training
• Provide safe access to your premises, equipment and documentation as reasonably required
• Pomply with all applicable food safety, health & safety and other legal obligations
• Implement recommendations or corrective actions as you see fit, recognising that you remain solely responsible for legal compliance.

Our role is advisory and supportive. The legal responsibility for food safety and regulatory compliance rests with you as the food business operator.

9. Health, safety and access

You must ensure that:

• We are informed of any relevant health & safety risks before we visit your premises
• The areas we are required to access are safe, reasonably clean and appropriately supervised
• Any special site rules (for example, PPE requirements) are communicated to us in advance.

We may refuse to enter or remain in any area we reasonably consider unsafe. In such cases, we will discuss alternative arrangements with you.

10. Professional advice and reliance

We use reasonable skill and care in providing our services. Our advice is based on:

• the information you provide
• conditions we observe during audits or visits
• current UK food safety regulations and guidance at the time of our work.

Regulations and enforcement practices can change, and different local authorities or inspectors may adopt varying approaches. Our advice does not guarantee a particular inspection outcome or rating.

You are responsible for deciding whether and how to act on our advice and for ensuring your continued compliance with applicable laws and guidance.

11. Limitation of liability

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any other liability that cannot be excluded or limited under applicable law.

Subject to the above:

• We will not be liable for any loss of profits, loss of revenue, loss of business opportunity, loss of goodwill or any indirect or consequential loss
• Our total aggregate liability arising out of or in connection with any engagement (whether in contract, tort, negligence or otherwise) is limited to the total fees paid by you to us in respect of the services giving rise to the claim in the 12 months preceding the event giving rise to the liability.

If you are a consumer, the above limitations apply only to the extent permitted by law, and your statutory rights remain unaffected.

12. Data protection and privacy

We process personal data in accordance with UK data protection law and our Privacy Policy, which is available at:

https://beesafefood.co.uk/privacy-policy/

Our Privacy Policy explains what personal data we collect, how we use it and your rights as a data subject.

By using our website or providing personal data to us, you acknowledge that we will process your information in line with that policy.

13. Intellectual property

All intellectual property rights in:

• Our website design, content, branding and layout
• Training materials, handouts, slides, checklists and documentation created by us
• Any templates, tools or frameworks we provide,

belong to us or our licensors.

We grant you a non-exclusive, non-transferable licence to use such materials internally within your business for your own training and compliance purposes only.

You must not:

• reproduce, distribute, sell, sub-licence or commercially exploit our materials
• remove or obscure any copyright or proprietary notices.

If we develop bespoke materials specifically for you under a separate agreement, ownership and licensing will be set out in that agreement.

14. Third-party websites and services

Our website may contain links to third-party websites, tools or services (for example scheduling tools, resources or social media platforms). These are provided for convenience only.

We have no control over and are not responsible for:

• The content, security or privacy practices of third-party sites; or
• Any loss or damage that may arise from your use of them.

You should review the terms and privacy information of any third-party services you choose to use.

15. Force majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to:

• Pandemics or public health emergencies
• Industrial action or staff illness
• Power or internet outages
• Fire, flood or other natural disasters
• Acts of government or regulatory authorities.

If a force majeure event occurs, we will notify you as soon as reasonably practicable and work with you to agree on revised dates or solutions.

16. Changes to services, website and terms

We may:

• Update or modify the services we offer
• Change the content of our website
• Revise these Terms & Conditions from time to time.

Changes to these terms will be posted on this page with an updated “Last updated” date. For ongoing service engagements, we will notify you of any material changes that may affect your existing contract.

If you continue to use our website or services after changes take effect, you will be deemed to have accepted the updated terms.

17. Complaints

We aim to provide a high-quality, professional service. If you are unhappy with any aspect of our work, please contact us in the first instance using the details in section 1 so that we can attempt to resolve the issue promptly and informally.

If we cannot resolve your complaint to your satisfaction, you may have the right to pursue further remedies under applicable law.

18. Governing law and jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or the services we provide (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim.